Privacy Policy

Information We Collect

We collect information that you provide directly to us when creating an account, using our investment planning tools, or contacting our support team. This includes your name, email address, phone number, and financial information relevant to your investment goals.

• Personal identification information including name, email, and phone number
• Financial information such as income ranges and investment objectives
• Usage data including how you interact with our platform and services
• Technical information like IP address, browser type, and device information
• Communication records when you contact our customer support team

We also automatically collect certain information through cookies and similar technologies when you visit our website or use our mobile applications. This helps us understand user preferences and improve our services.

How We Use Your Information

Your information helps us provide personalised investment planning services and improve your experience with Codflurea. We use your data to create customised investment strategies, send relevant educational content, and ensure our services meet your financial planning needs.

• Personalising investment recommendations based on your financial goals
• Sending educational content about long-term investment strategies
• Providing customer support and responding to your inquiries
• Improving our platform through usage analysis and user feedback
• Ensuring security and preventing fraudulent activities
• Complying with legal requirements and regulatory obligations

Information Sharing and Disclosure

We maintain strict confidentiality standards and only share your information in specific circumstances. When we do share information, it's done with appropriate safeguards to protect your privacy and comply with Australian privacy laws.

We may share your information with trusted service providers who help us operate our platform, such as cloud hosting services, analytics providers, and customer support tools. These providers are contractually bound to protect your information and use it only for specified purposes.

• With service providers who assist in delivering our investment planning services
• When required by law or legal process, including court orders
• To protect our rights, property, or safety, or that of our users
• In connection with business transfers or corporate restructuring
• With your explicit consent for specific purposes

Your Privacy Rights

Under Australian privacy legislation, you have several rights regarding your personal information. We're committed to helping you exercise these rights and maintaining transparency about how your data is handled.

• Access your personal information and request copies of data we hold
• Correct inaccurate or incomplete information in your account
• Request deletion of your personal information, subject to legal requirements
• Restrict or object to certain types of data processing
• Receive your data in a portable format for transfer to other services
• Withdraw consent for optional data processing activities

To exercise any of these rights, contact our privacy team using the information provided below. We'll respond to your request within 30 days and may need to verify your identity before processing certain requests.

Data Security and Protection

We implement comprehensive security measures to protect your personal and financial information. Our security practices include encryption, secure data storage, regular security audits, and staff training on privacy protection.

Your data is stored on secure servers located in Australia, with backup systems in place to ensure data availability. We use industry-standard encryption protocols to protect data transmission and storage, and regularly update our security measures to address emerging threats.

Data Retention and Deletion

We retain your personal information only as long as necessary to provide our services and comply with legal obligations. Generally, we keep account information for seven years after account closure to meet regulatory requirements for financial services.

• Account information: Retained for 7 years after account closure
• Communication records: Kept for 3 years for quality assurance
• Usage analytics: Anonymised after 2 years of inactivity
• Marketing preferences: Deleted immediately upon opt-out request
• Financial planning data: Retained according to regulatory requirements

When data is no longer needed, we securely delete it using industry-standard data destruction methods. You can request early deletion of certain data types, though some information must be retained to meet our legal obligations.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience and provide personalised content. These technologies help us understand how you use our services and improve platform functionality.

You can control cookie settings through your browser preferences, though disabling certain cookies may affect website functionality. We use both session cookies that expire when you close your browser and persistent cookies that remain until deleted or expired.

Updates to This Policy

We may update this privacy policy periodically to reflect changes in our practices, services, or legal requirements. When we make significant changes, we'll notify you via email or through a prominent notice on our website.

We encourage you to review this policy regularly to stay informed about how we protect your information. The "Last Updated" date at the bottom of this page indicates when the policy was most recently revised.